Behavioural Skills for Business
This Unit has been designed to allow candidates to identify the various behavioural skills employed by both managers and team leaders in the achievement of business objectives.
There are 3 Outcomes in this Unit. Outcome 1 looks at the role of the manager. It also looks at whether there are differences between managers and leaders and at different approaches to management and leadership including management/leadership style.
Outcome 2 enables you to analyse behavioural skills which managers use to operate effectively. This involves looking at skills such as assertiveness, negotiation and influencing. You will find out what each involves, and where managers can make use of them. Managers also have to deal with the causes and effects of conflict within the working environment. These skills are some of the things that managers can use in order to try to reach amicable solutions, and thus create a win-win situation for all parties. These skills and others are also valuable in conducting meetings and briefing others which is also part of this Outcome.
Outcome 3 will introduce you to skills which will enhance your own working capabilities. They include time management like smarter working techniques which can help managers accomplish more but in less time. It also looks at positive ways of managing stress. Other key skills for managers are problem solving and decision-making and you will gain an understanding of why managers need to be able to carry out these technical functions and how they impact on the manager's role.
